Poor service and Customer support

I ordered a Product from Maestro Media on December 16 2023 , I did not receive my tracking number at first , I tried to contact them via email but a bot response was generated and told me to wait 3-4 days. I waited that time and still I got nothing , my next plan was to contact their support through their Discord to get my tracking number which after a while I got a response and got my tracking number .The next natural response would be to see when my product would be arriving , the date of arrival was January 9th 2024 which was fine to wait till. The date today is 17th of January 2024 yet no Product and the tracking of my product has not being updated from the Jan 4, 2024 at 01:05 AM. I have since got no help from the company on regards to when my product will be arriving . Thus I emailed them telling them that I was unhappy with their services for providing incorrect dates of delivery and that I wanted a refund of my product . They said that they cannot do that because it is not their problem if it did not deliver on the time their team gave me . This is very Unprofessional of them to not help a customer especially if they are in the wrong for providing incorrect dates of delivery .

After all this I still haven't gotten my Product or A refund .The date of delivery is still not updated and I am very upset with their services . It has been 8 days after date of delivery and no help.

Do not buy product from them and do not expect a email from them for support 9/10 times its a bot response .