NS
Ntsako S
1 reviews | Active since Jun 2025
11 Jul 2025, 14:22
Rent to OWN deal gone Bad and Embarassing!!!
Very Very disappointed at MADRENT Service
In 2021 November I took a car with them, brand new polo on a rental to own setup. I paid R20k and it went well for December, January, February. End of March 2022 I was paid late before the 7th of April 2022.
And they rushed to stop the car while I was driving to my place. And I was stranded out there without transport after I have paid a deposit of R20k
And I got nothing from my deposit money, I understood why they called themselves MADRENT _ they can treat someone really mad....
I am very DISAPPOINTED!!!
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Replies (1)
MadRent's replyOfficial
01 Sept 2025, 15:31Hi 👋 Thank you for sharing your experience. We’re very sorry to hear how things unfolded back in 2021/2022, and especially about the frustration of being stranded after a payment delay. 🙏
We’d like to clarify that the start-up fee you paid isn’t a refundable deposit — it’s a once-off cost that covers insurance, tracking, and maintenance, which is explained before signing. Still, we recognise the situation could have been handled better and left you feeling disappointed in our service.
At MadRent, our goal is to provide customers with peace of mind and fair, transparent agreements. We are committed to improving our processes so that issues like this don’t cause unnecessary distress.
Please reach out to us directly at 📞 *** or 🌐 www.madrent.co.za, so we can revisit your case and see how best we can support you.
MadRent's reply01 Sept 2025, 15:31
Official
Hi 👋 Thank you for sharing your experience. We’re very sorry to hear how things unfolded back in 2021/2022, and especially about the frustration of being stranded after a payment delay. 🙏
We’d like to clarify that the start-up fee you paid isn’t a refundable deposit — it’s a once-off cost that covers insurance, tracking, and maintenance, which is explained before signing. Still, we recognise the situation could have been handled better and left you feeling disappointed in our service.
At MadRent, our goal is to provide customers with peace of mind and fair, transparent agreements. We are committed to improving our processes so that issues like this don’t cause unnecessary distress.
Please reach out to us directly at 📞 *** or 🌐 www.madrent.co.za, so we can revisit your case and see how best we can support you.