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caroline.langa caroline.langa

1 reviews | Active since Nov 2016

31 Jul 2025, 15:52

No accountability

I had an accdient on the 2nd March 2024 and the vehicle that collided with me was from Madrent and the gentleman driving that car was an employee there Karabo Malesa , i was reffered to John in the accidents department and it took cose to 3 months to hear from them - i paid R20500 access for my insurance and when they finally called me back by a gentleman of the name Harvey if im not mistaken he told me " look mam we are not going to pay your money back sorry" Karabo Malsea was so drunk that he could not even speak now my insurance recoveries department called me and advised that their insurance came with a different story of how the accident happened and they are investigating , i have footage of the gentleman which i did send to John on the first communication . Madrent/Westland North do not take responsibility for the employees and the damage they caused - i have been in a financial rut since then because i had to come up with R20k to pay my access

I hope this trends on all social platforms because i am going to put this on all social platforms i have

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Replies (1)
MadRent
MadRent's reply01 Sept 2025, 15:22
Official
Hi πŸ‘‹ We are very sorry to hear about your experience. We take matters like this extremely seriously, and it’s important that your concerns are addressed properly. Please allow us the opportunity to review this with our management and insurance team.
Kindly reach out to us directly at πŸ“ž *** or via 🌐 www.madrent.co.za so we can get all the details and assist you further. πŸ™