1 reviews | Active since Nov 2023
Mad to rent with MadRent.
This Carol chick went and switched off my car because she can’t do admin.
Car is on the road. Madrent service partner informed me that there was a booking made by this Carol chick for the 2nd of September and moved my service booked for the 27th Aug25. I don’t know why she would change a confirmed booking. I told her that I have children in the car and driving. If she should switch of my car I will report it and open a ******** case against Madrent for putting my life and that of my children in danger.
So this Carol chick went and did it again.
Switching my car off because Carol can’t do admin. I follow instructions sent by her service provider and then she blames me. I don’t know how someone this useless is managing at her level destroying someone else’s business he worked very hard for.
I would never rent from them again and strongly recommend someone else. They don’t care about you at all. Only the money you give them. Always admin issues with them. 1st they gave me the wrong number plates, empty car with no fuel, no new tires after several requests, had to send driver 3 times to collect licence disc but got sent away by MadRent because they couldn’t find it, they registered my account on someone elses name for the first 6months. So no, it’s terrible. Not hassle free as they advertise. You will get a hart attack.
Good day.
I wanted to delete the post after Madrent contacted me but then no one will know what was done.
So firstly I want to say thank you MadRent for paying attention to the particular complaint, realising a very important key factor in the retail client relationship sector that must be flawless or very close.
Instead of playing the blame game, MadRent contacted me and apologised and without wasting any time all issues was rectified immediately and appointments made with the outmost respect.
I couldn’t have asked for a better rectification than what was provided by MadRent. Exactly what was needed. Well done.
A special thanks to Carol. Thank you for standinding up and fixing this nightmare. I am a happy client again and will be adding my 2nd car to the fleet.
Kind Regards
Good day.
I wanted to delete the post after Madrent contacted me but then no one will know what was done.
So firstly I want to say thank you MadRent for paying attention to the particular complaint, realising a very important key factor in the retail client relationship sector that must be flawless or very close.
Instead of playing the blame game, MadRent contacted me and apologised and without wasting any time all issues was rectified immediately and appointments made with the outmost respect.
I couldn’t have asked for a better rectification than what was provided by MadRent. Exactly what was needed. Well done.
A special thanks to Carol. Thank you for standinding up and fixing this nightmare. I am a happy client again and will be adding my 2nd car to the fleet.
Kind Regards
