mad rent disappointment!!!!!

I am writing on behalf of Parrow Bulk Traders to express our extreme dissatisfaction with the poor level of service we have received from your company.

We have been waiting nearly two months for a part that we delivered, with no proper updates provided during this period. Every time we follow up, we are met with rude and unprofessional behavior from your front desk staff — specifically Anthea and another lady whose name we unfortunately did not get, but whose conduct was unacceptable.

When we raised this issue with your manager, Charmain Lumley, we were promised disciplinary action would be taken and that our concerns would be addressed. To our disappointment, there was no follow-up, no apology, and no accountability. Instead, we received a dismissive response stating we now have to wait yet another week for the part.

Given how much business and money we’ve given to Mad Rent in the past, this level of service is completely unacceptable. The customer service is unresponsive, the communication is poor, and the general attitude from staff towards loyal customers is disheartening.

We are extremely disappointed and would caution others against relying on Mad Rent for timely service or professional customer handling. This experience has been a serious letdown, and unless there is significant improvement, we will be taking our business elsewhere moving forward.

Parrow Bulk Traders