Concern Regarding Application Process and Communication

I submitted my application through Patricia, who initially provided me with the required information to complete the process.

On 30th of January, I received a call from Accounts requesting documentation that I had already provided. During that conversation, I was informed that the documents had not been uploaded. I immediately sent Patricia a WhatsApp message and she advised that she would follow up.

To date, I have not received any further communication, whether by phone call or WhatsApp or email, regarding the status of my application.

Does MadRent only communicate with applicants who are approved or is there a standard practice of informing customers if their application has been declined or requires further review?

I would appreciate clarity on your processes.