Complaint Regarding Unprofessional

Good day,

I am writing to formally raise a complaint regarding a call I made to MadRent today in an attempt to make payment arrangements on my account.

My call was answered by a lady who was extremely rude and unprofessional. She informed me that payment arrangements cannot be made in December and that the vehicle will be collected on Monday. I was shocked by both her attitude and the response provided.

As a loyal customer, I find it unreasonable and unfair that no effort is made to assist customers who are proactively trying to resolve their accounts. I am genuinely trying to make payment arrangements, yet I was met with hostility instead of support.

I would like to understand what kind of business refuses to make payment arrangements with loyal customers who are willing to engage and settle their obligations. This experience has left me deeply disappointed.

I request that this matter be reviewed urgently and that I be contacted by a senior consultant to discuss a reasonable payment arrangement.

I trust this complaint will be taken seriously.

Kind regards, Lucky