oM
olivia M
1 reviews | Active since Jul 2023
06 Jul 2023, 16:18
Bad service
I have been with Madrent for a year. Everything was fine I never skipped a payment. Spoke to a lady named Rebecca asking her to help me cz the company I work for doesn't pu money in exactly on the 25th and she refused. I made sure that even when I wasn't paid I paid their installment before or on the 25th . And today I got a message saying they are switching off the car and I am 370km away from home. They were so good in the beginning and i even referred my friends but today i received the bad part of it. Bad service .
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MadRent's replyOfficial
21 Feb 2025, 17:37Dear Olivia,
We’re sorry to hear about your experience and truly understand how frustrating this situation must have been for you. Customer satisfaction is very important to us, and we always aim to provide fair and supportive service.
We would like to look into this matter further to see how we can assist you. Please reach out to our customer support team so we can review your case and find a possible solution.
Thank you for your feedback—we appreciate the opportunity to improve our service.
~ The Madrent Team
MadRent's reply21 Feb 2025, 17:37
Official
Dear Olivia,
We’re sorry to hear about your experience and truly understand how frustrating this situation must have been for you. Customer satisfaction is very important to us, and we always aim to provide fair and supportive service.
We would like to look into this matter further to see how we can assist you. Please reach out to our customer support team so we can review your case and find a possible solution.
Thank you for your feedback—we appreciate the opportunity to improve our service.
~ The Madrent Team