WS
Weziwe S
1 reviews | Active since Jun 2019
12 Oct 2025, 12:10
Bad dealership service
I've had a bad experience with mad car and I'm not even renting the car as it's financed via Wesbank the car is not even a month old I got it with old mats and no spare key it's raining and the car is leaking I've sent countless messages to Henre my sales person and now he is not responding sent Jason an email 2 weeks back and no avail it's bad service and makes me wonder a brand new car with so many issue what else will happen
Chery Tiggo 4 2024 model
Helpful (0)
Replies (5)0
Replies (5)
MadRent's replyOfficial
13 Oct 2025, 09:08 Hi there, we’re truly sorry to hear about your experience — that’s not the level of service we strive for. 🙏
Please email us at *** or call *** with your details so we can escalate this to our management team and resolve it as soon as possible. 🚗
Please email us at *** or call *** with your details so we can escalate this to our management team and resolve it as soon as possible. 🚗
MadRent's reply13 Oct 2025, 09:08
Official
Hi there, we’re truly sorry to hear about your experience — that’s not the level of service we strive for. 🙏
Please email us at *** or call *** with your details so we can escalate this to our management team and resolve it as soon as possible. 🚗
Please email us at *** or call *** with your details so we can escalate this to our management team and resolve it as soon as possible. 🚗
WS
Weziwe S's updateReviewer Update
13 Oct 2025, 13:24Hi I'm unable to see the email address or the number to call make it public or reply privately
WS
Weziwe S's update13 Oct 2025, 13:24
Reviewer Update
Hi I'm unable to see the email address or the number to call make it public or reply privately
MadRent's replyOfficial
24 Oct 2025, 10:19 Hi there, we’re really sorry to hear about your experience — that’s not the level of service we aim to provide. 🙏
We’ve escalated your concern to our management team so they can review your case with Henré and Jason directly and ensure the issues with your Chery Tiggo 4 are resolved as soon as possible. 🚗✨
We’ve escalated your concern to our management team so they can review your case with Henré and Jason directly and ensure the issues with your Chery Tiggo 4 are resolved as soon as possible. 🚗✨
MadRent's reply24 Oct 2025, 10:19
Official
Hi there, we’re really sorry to hear about your experience — that’s not the level of service we aim to provide. 🙏
We’ve escalated your concern to our management team so they can review your case with Henré and Jason directly and ensure the issues with your Chery Tiggo 4 are resolved as soon as possible. 🚗✨
We’ve escalated your concern to our management team so they can review your case with Henré and Jason directly and ensure the issues with your Chery Tiggo 4 are resolved as soon as possible. 🚗✨
WS
Weziwe S's updateReviewer Update
28 Oct 2025, 15:14I just took the car to Chery for the leaking windscreen to discover the car windscreen was replaced with an after factory screen and not taken to Chery and the screen doesn't fit properly on it this issue has been going on from September with no assistance I want to cancel the contract and go get another car this is not the service I paid for a financed car with so many issue no one is calling me or sending an email yet I'm advise it's escalated to be helped
I'm getting rained on the windscreen is leaking water so much
I'm getting rained on the windscreen is leaking water so much
WS
Weziwe S's update28 Oct 2025, 15:14
Reviewer Update
I just took the car to Chery for the leaking windscreen to discover the car windscreen was replaced with an after factory screen and not taken to Chery and the screen doesn't fit properly on it this issue has been going on from September with no assistance I want to cancel the contract and go get another car this is not the service I paid for a financed car with so many issue no one is calling me or sending an email yet I'm advise it's escalated to be helped
I'm getting rained on the windscreen is leaking water so much
I'm getting rained on the windscreen is leaking water so much
MadRent's replyOfficial
03 Nov 2025, 09:03 We’re really sorry about the trouble you’ve had — that’s not the experience we want for our customers. 🙏
Management has already been informed, but we’ll check again to see how we can assist in resolving the issue as soon as possible. 🚗💧
Management has already been informed, but we’ll check again to see how we can assist in resolving the issue as soon as possible. 🚗💧
MadRent's reply03 Nov 2025, 09:03
Official
We’re really sorry about the trouble you’ve had — that’s not the experience we want for our customers. 🙏
Management has already been informed, but we’ll check again to see how we can assist in resolving the issue as soon as possible. 🚗💧
Management has already been informed, but we’ll check again to see how we can assist in resolving the issue as soon as possible. 🚗💧