WORSE CUSTOMER SERVICE EVER!!

<p>I bought a Madison shoe that cost R599 from Zando in june/july 2015. One of the shoe's heel broke recently and I could not find a shoe maker that could fix it. I called both Zando and Madison shoes on the 6th February to see if they can assist me. I advised them that, seeing the shoe is more than a year old, I am willing to pay for it to be fixed. Both Zando and Madison asked me to email them pictures of the shoe, which I did.</p> <p>Zando advised me that although the shoe is not entirely their brand, they will try to assit me by enquiring directly with Madison despite the fact that I have personally made contact with Madison. On the 9th, I called Madison again and was told that they do not have a repair service and that there is NOTHING they can do about it. Even, though I explained to the Caroline ( lady at Madison shoes) that I have more than 5pairs of Madison shoes and that I was a faithful customer to Madison, there was NOTHING she could do. I emphasised that the broken shoe is honestly still in a good condition and I can not just throw it away. Caroline advised me that she will enquire with her supervisor and advised me. Today is the 16th February, I still havent heard anything from Madison. NOT once did Caroline give me alternative options or ask what I would like to see done in this situation or offer to replace the shoe.</p> <p> </p> <p>I can not experience how higly disappointed I am that such a highly acclaimed and reputable company like Madison can turn around to a customer and say THERE IS NOTHING WE CAN DO FOR YOU MA'AM, after spending thousands of rands buying their shoes. They could not assist me with just one shoe. I advise all the ladies to think twice when purchasing Madison shoes because Im going to do so myself (just incase they cant assist me in the near future).</p> <p> </p>