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Paula M

1 reviews | Active since Dec 2021

03 Dec 2021, 22:54

Absolutely Pathetic Institution!!!

Mid October I had app**** at Madge Wallace for pathway advanced Aesthetics... However a new opportunity prevailed itself and I was not interested in pursuing this course any longer...

I had contacted the administration lady about my change of mind and she came up with solutions on how I can juggle both....I had a discussion with my mother and we came to a conclusion that i will no longer take on this course ....I informed the admin lady and she started not taking my calls for she was forever with exams...my mother contacted her and she claimed that my mother insulted her which was false because all that my mother wanted was her R12000 +R500 back....

The principal blocked my mothers emails and line of communication.then came back to me with a long email falsely accusing my mother of threatening her and staff...and threatening me that further steps will be taken if I resort to social media platforms....

Lesley (Madge Wallace team) I want my refund back..R12000 + R500

I discourage anyone that wants to enroll here to Not do so you will be bul**** of your own money and rights

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Replies (1)
Madge Wallace college
Madge Wallace college 's reply10 Jan 2023, 16:23
Official
Hi Readers, Sadly this situation unfolded without management knowing that the student had changed her mind very shortly after paying the deposit & signing the contract. Before the query could even be escalated to any senior staff the parent called the Frontline Staff Member and threatened physical harm to her and all the staff at the College. It was only at this point that we were made aware of this situation.. at which point we duly refunded the student the funds.
It is the belief of the college to maintain professional at all times - therefore the solution was to refrain from answering any further communication. 
We are deeply sorry for any kind of situation such as this to unfold; we are happy to welcome any potential students to our Beautiful College to meet our delightful, kind and passionate team.  Thank you for your time.