MG
Marlise G

1 reviews | Active since May 2015

10 Jul 2015, 10:32

BAD SERVICE / FAULTY INSTALLATION

Vinyl Flooring was installed in our home in April 2015. Since the day of installation the flooring is lifting up and was not laid according to specification as we were informed by die supplier, Azura Distributors and by other flooring companies. They had to roll the floor after installation which was not done. Ever since they once tried to replace a few planks but needless to say they did not succeed. The matter is becoming worse on a daily basis, planks keep on lifting everywhere. Made 2 Measure is blaming the supplier Azura Distributors and say the product is faulty and Azura is blaming Made 2 Measure. It is non-off our concern who the faulty party herein is, the fact is the floors are faulty and looks bad and unprofessional. We asked them numerous times now to resolve the problem to our satisfaction, but to no avail. We are no battling for 4 weeks to get this matter resolved between both parties, but without any success. We already on the day of installation paid them 90% of the full total. We sit with the problem of a faulty floor which they do not want to replace or refund us for. Their afterservice is SHOCKING. They just ignore the matter totally. DON'T USE THEM!!!

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