WP
Wentzel P

1 reviews | Active since Mar 2026

10 Mar 2026, 10:29

Mad customer at madcars

Please read this before considering buying a car at Mad cars... There are 5star reviews you read on madcars website that are written by the employees themself. They give each other 5 star reviews and that is why they have a 4.5star rating , but truly it does not even deserve any star. Hanre de Villiers , Dylan Parkin , Jaco Smith , Jason Joubert (manager) They are all employees at madcars giving each other 5 star reviews on this review page. And this is just some of the names. Best of all , the owner of this company sees this and he gives good feedback as well. Pathetic , ******* and ********* If you are thinking about buying a car at this place , just so you know , the day you sign the papers and there is a problem or something you want to query, YOU WILL NOT GET HOLD OF THESE PEOPLE. Hanre de Villiers was the sales person , told me the vehicle got a full service history.when the car got to me in Bloemfontein there was not even a service book in the car. I took the car to Nissan and they told me that the car is not up to date with the services!!! The car was serviced 2 years ago I reached out to Hanre and told him this. It took him 19 days to get back to me , just to tell me the manager will call me. 2 weeks went by , no manager called me , I wrote an email , it took them 3 weeks to get back to me and they just threw their hands up in the air. Funny thing is , I spoke to about 5 different people in the company just to get to the manager (Jason Joubert , which until today I could not get hold of him on the phone) and the one person that I spoke to said "he does not know what is going on around him" 2 people in the company also sent emails to the managers and owner where they put me in the mail to say I need feedback , but still no feedback. I don't want the owner to send me a soppy sorry message on this platform , keep your message , you guys had from the 22nd of December until today (10 March) to fix your lies but you did not. Spare yourself a lot of trouble people and find another place to buy a car. Worst service of my life , cant get a hold of no one and they lie through their teeth Fix your lies and lets move on , no hard feelings , but you choose to just ignore emails , whatsapps and phone calls Sorry but if you are thinking about buying a car at this place you will have guaranteed sleepless nights

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Replies (1)
MadCars
MadCars's reply31 Mar 2026, 12:29
Official
 
We take your feedback very seriously and are concerned by what you’ve raised. This is not the level of service we aim to provide.
Please contact us directly so we can urgently investigate this matter and address your concerns properly. We are committed to resolving issues and improving our customer experience.