Pathetic service

I had the worse experience on Christmas day with the Monte casino branch. I had pre-booked a table 2 weeks prior to the 25 Dec in the smoking area. We arrive at 5pm and they advise that there is no booking. Also kids aren't allowed in the smoking area. Why the hell was this not communicated during the booking process! I then had to book my kid at the casino creche as I wanted to hire the hubbly. That was the main reason I go to nomad. After the inconvenience, my husband and I settled in and ordered drinks, hubbly and a starter. We requested for the calamari to be grilled and not crumbed/ deep fried. Starter arrived crumbed and deep fried. So we complain to the waiter and she gets the chef to prepare the correct order. The calamari arrives as per our request only to find that the calamari is absolutely salty. There was no way I was going to order mains! I complained to the waiter again, all she said was sorry! After a few days Nomad sent me a link to complete a survey and I voiced my opinion. They were very quick to respond publicly and apologize and requested me to email them to they could contact me. I've sent numerous emails to the head office and the monte branch. I have even called them to follow up and I get no response. Useless and pathetic service!