Bad Client Service

I booked for an event at mad nomad restaurant at Mall of Africa. Two weeks before the event date we called due to a family emergency we couldn't proceed with our booking. They understood and told us they would refund us our deposit, it would take a week to receive it.

Its been a month we haven't received the deposit, I have been calling for the pass two weeks and also going to the resturant to enquire about this. They keep saying the account is not available, the account only comes in once a week but we haven't been paid our money. Last week sunday the manager even called the account and gave her our account number for 4th or 5th time but still we are not getting our money back.

There was also other client who needed a refund from them and they were also giving them their money because one of their stuff mistaken us to them.

I am just so disappointed with this level of service we are receiving.