POOR CUSTOMER SERVICE RECEIVED FROM KEPTON PARK SUPERVISOR

am not pleased with the customer service rendered by the supervisor at MadMax Kempton Park. She doesn’t have manner of approach, she is always ready to fight and shout when approaching the customer and I am experiencing this terrible service from her for a second time today, and unfortunately Mad Max is the only shop in Kempton Park that I like their clothing, I really can’t stay away from this shop because of the supervisor rudeness. I first came to exchange but I only had speed point slip and it was written Mad Max on top and the item I had was still having the tag. She refused to help me, she shouted for everyone in the shop to have their eyes on me. She was telling me that, us people we like favors and her she will not help me, I must give away those clothes for charity, family or friends, she made me a show off in the inter shop. I didn’t want to fight her back, I took my staff, thank her and left. Today I am going to buy i again, but now I always want to fit my clothes before purchase because I am scared of being shouted again when returning. I asked her to help me, she told me that you not gonna fit the white dress with a very rude voice, I asked her, so what’s gonna be a plan now, she said go take the pink dress and fit, I said ok, I went to take the pink dress but I realized that there is no size for the white dress I wanna buy, I asked her, so what’s gonna be the plan now? She told me, I also don’t know then, that means you not gonna buy the white dress because you can’t fit it and you can’t return it. I understand that might me the rule for the shop and it can’t be broken, but there was no customer service from the lady at all, she was just not willing to help, full of attitude. Because I really wanted the dress, I went back again to the pink dresses I tried to look for the same size again, I found it.

On the very same day, the other dress I was fitting it was big, I was not going with anyone to get me the right size, and I couldn’t ask the lady because she refused to get me the size before, I had to come out and look for a size myself. When I was out, she was shouting for the whole shop to hear, hey….. hey… security tell that lady to get in the fitting room, she can’t me out like that, she was screaming at me. The lady by the door, with a calm and very professional voice and attitude came to me nicely and told me that, I should have asked for help, she was gonna get me the right size, next time I must call her. I appreciated that lady, she has a very good character and excellent service, she knows how to work with people.

The supervisor really needs training for customer service, she is very rude, she is not giving solutions to customer queries instead she makes matters even worse. Even the staff can’t say no to her, I don’t know if maybe they are scared of her.