1 reviews | Active since Jul 2014
They DAMAGED my Macbook Air even more...
<p>My Macbook Air screen failed one morning. I knew immediately this would be costly to repair. After some research I found Macwave online and spoke to their receptionist Zena over the phone who seem to have a good knowledge of my issue. I decided to book the machine in with them. </p> <p> </p> <p>The arrangement was to have the machine back before end of business the same day or early morning the next. They never made follow-ups as discussed and I had to call them constantly for updates. Before 17:00 on the book-in date they called me and asked for my consent go further with the fault finding. The next day, I was told they couldn't fix it and I may collect it.</p> <p> </p> <p>They supposedly wavered the quotation decline fee, but when I arrived at my office, I noticed that they damaged the hinge plastic on the bottom right and then realized why I didn’t have to pay. See photos attached. Zena got very *****y with me over emails after I complained and said they did not damage it. The book-in slip clearly states there was no damage on the hinge.</p> <p> </p> <p>Not only did they not fix the Mac but they damaged it further. They then argued and **** about it afterwards. They are not a competent repair option for your Apple products. STAY AWAY FROM MACWAVE IN LONG STREET! ! ! ! ! ! !</p> <p> </p>
Good day Sir,
First i need to aplogise for any inconviences caused and i am so thankful for your review, because management was not aware of the issue at all.
I made an investigation on this particular job card and below is what i found out from the sales consultant and the the technical team that diagnosed it:
The Macbook was identified by the client as a failed repair from another technician with an intention to sell or repair at MacWave. After consultation with Sales lady the Mac was booked in for backlight repair . After diagnostics the repair was registered unsuccessful, The Macbook was presented to the client, thouroughly inspected and client signed collected in good order, there was no charge because we do not charge for unsuccessful repairs. A day after collection, the client communicated with the sales consultant about the damaged black hinge cover. In the communication both the client and the sales consultatant comfirmed you both were not aware of the damaged hinge cover both in the in coming inspection or the out going inspection.
Mistakes in incoming inspection by the sales consultant and outgoing inspection by the client before signing (received in good order) leads us to this situation.
The sales lady apologised for her error in failing to identify the damage on both occasions and you accepted the apology, that is why management was left out.
The technician reveals that the hinge cover was already damaged and he thought you were both aware of it but also insisted that it was missed during incoming and outgoing inspection by both the client and the sales lady because it's black and located in a dark areas and it was not as open as it appears now.
if you have more to discuss, please contact me on ***.
regards,
Jamal
Good day Sir,
First i need to aplogise for any inconviences caused and i am so thankful for your review, because management was not aware of the issue at all.
I made an investigation on this particular job card and below is what i found out from the sales consultant and the the technical team that diagnosed it:
The Macbook was identified by the client as a failed repair from another technician with an intention to sell or repair at MacWave. After consultation with Sales lady the Mac was booked in for backlight repair . After diagnostics the repair was registered unsuccessful, The Macbook was presented to the client, thouroughly inspected and client signed collected in good order, there was no charge because we do not charge for unsuccessful repairs. A day after collection, the client communicated with the sales consultant about the damaged black hinge cover. In the communication both the client and the sales consultatant comfirmed you both were not aware of the damaged hinge cover both in the in coming inspection or the out going inspection.
Mistakes in incoming inspection by the sales consultant and outgoing inspection by the client before signing (received in good order) leads us to this situation.
The sales lady apologised for her error in failing to identify the damage on both occasions and you accepted the apology, that is why management was left out.
The technician reveals that the hinge cover was already damaged and he thought you were both aware of it but also insisted that it was missed during incoming and outgoing inspection by both the client and the sales lady because it's black and located in a dark areas and it was not as open as it appears now.
if you have more to discuss, please contact me on ***.
regards,
Jamal
Hello Jamal,
Thank you for yor reply. It is rather late but that better then nothing.
Simpy put, and I repeat what I wrote before:
1) I booked in the unit UNDAMAGED. This can be proven by the book in slip.
2) The very latop I am typing from now is the one you worked on declared UNREPAIRABLE.
How is that you couldn't fix it but some else can?! The argyment here is toward crediblity!
3) And lastly, I never accepted the apologies from any of your staff!! This was because they did not apoligse. The simpy dismissed the fact that they caused the damage. UNPROFFESIONAL!!!
I believe you should reimburse me the cost of reparing the damged hinge. Then, and only then, can I accept an apolgoe from you or your company.
Hello Jamal,
Thank you for yor reply. It is rather late but that better then nothing.
Simpy put, and I repeat what I wrote before:
1) I booked in the unit UNDAMAGED. This can be proven by the book in slip.
2) The very latop I am typing from now is the one you worked on declared UNREPAIRABLE.
How is that you couldn't fix it but some else can?! The argyment here is toward crediblity!
3) And lastly, I never accepted the apologies from any of your staff!! This was because they did not apoligse. The simpy dismissed the fact that they caused the damage. UNPROFFESIONAL!!!
I believe you should reimburse me the cost of reparing the damged hinge. Then, and only then, can I accept an apolgoe from you or your company.
Hello Sir,
The repair being unsuccessful is not the same as being irreparable. one technician may not find a solution to one problem and the other may find it, and the same can be reversed between them according to my experience in this business. By not repairing one Mac, it does not determine credibility of a company.
About the reimbur*****t, Please come and meet me personally so we can settle the problem amicably. I also advise you further, that in every business there is top management, and if you fail to find solutions on the ground, ask to speak to the people at the top, there is a way we handle things and help the clients who are unsatisfied.
I have followed up your profile on Hellopeter and it seems every company has wronged you. it is a wrong way to go around things. and i am only responding to this because i care about our clients and i appreciate to hear from them (Ofcourse not through Media Malice) but a dialogue between me and them both physically or telephonically.
I know Kelvin and Keltech, they are also my clients and i respect them. Every company has a good day and its flaws also , so are the staff working for that company.
Come around , we have a coffee, one on one, i will see how to see us through this.
Best regards,
Jamal
Hello Sir,
The repair being unsuccessful is not the same as being irreparable. one technician may not find a solution to one problem and the other may find it, and the same can be reversed between them according to my experience in this business. By not repairing one Mac, it does not determine credibility of a company.
About the reimbur*****t, Please come and meet me personally so we can settle the problem amicably. I also advise you further, that in every business there is top management, and if you fail to find solutions on the ground, ask to speak to the people at the top, there is a way we handle things and help the clients who are unsatisfied.
I have followed up your profile on Hellopeter and it seems every company has wronged you. it is a wrong way to go around things. and i am only responding to this because i care about our clients and i appreciate to hear from them (Ofcourse not through Media Malice) but a dialogue between me and them both physically or telephonically.
I know Kelvin and Keltech, they are also my clients and i respect them. Every company has a good day and its flaws also , so are the staff working for that company.
Come around , we have a coffee, one on one, i will see how to see us through this.
Best regards,
Jamal
Hello Sir,
The repair being unsuccessful is not the same as being irreparable. one technician may not find a solution to one problem and the other may find it, and the same can be reversed between them according to my experience in this business. By not repairing one Mac, it does not determine credibility of a company.
About the reimbur*****t, Please come and meet me personally so we can settle the problem amicably. I also advise you further, that in every business there is top management, and if you fail to find solutions on the ground, ask to speak to the people at the top, there is a way we handle things and help the clients who are unsatisfied.
I have followed up your profile on Hellopeter and it seems every company has wronged you. it is a wrong way to go around things. and i am only responding to this because i care about our clients and i appreciate to hear from them (Ofcourse not through Media Malice) but a dialogue between me and them both physically or telephonically.
I know Kelvin and Keltech, they are also my clients and i respect them. Every company has a good day and its flaws also , so are the staff working for that company.
Come around , we have a coffee, one on one, i will see how to see us through this.
Best regards,
Jamal
Hello Sir,
The repair being unsuccessful is not the same as being irreparable. one technician may not find a solution to one problem and the other may find it, and the same can be reversed between them according to my experience in this business. By not repairing one Mac, it does not determine credibility of a company.
About the reimbur*****t, Please come and meet me personally so we can settle the problem amicably. I also advise you further, that in every business there is top management, and if you fail to find solutions on the ground, ask to speak to the people at the top, there is a way we handle things and help the clients who are unsatisfied.
I have followed up your profile on Hellopeter and it seems every company has wronged you. it is a wrong way to go around things. and i am only responding to this because i care about our clients and i appreciate to hear from them (Ofcourse not through Media Malice) but a dialogue between me and them both physically or telephonically.
I know Kelvin and Keltech, they are also my clients and i respect them. Every company has a good day and its flaws also , so are the staff working for that company.
Come around , we have a coffee, one on one, i will see how to see us through this.
Best regards,
Jamal
Good evening Jamal,
Thank you for your message and desire to resolve this. I would like to resolve this as well and have a positive outcome for both of us. I am sure this is possible.
How can I contact you? Is email the best method? If so, please provide me wtih your address or send me an email.
Warmest Regards
Schalk
Good evening Jamal,
Thank you for your message and desire to resolve this. I would like to resolve this as well and have a positive outcome for both of us. I am sure this is possible.
How can I contact you? Is email the best method? If so, please provide me wtih your address or send me an email.
Warmest Regards
Schalk
Good evening Jamal,
Thank you for your message and desire to resolve this. I would like to resolve this as well and have a positive outcome for both of us. I am sure this is possible.
How can I contact you? Is email the best method? If so, please provide me wtih your address or send me an email.
Warmest Regards
Schalk
Good evening Jamal,
Thank you for your message and desire to resolve this. I would like to resolve this as well and have a positive outcome for both of us. I am sure this is possible.
How can I contact you? Is email the best method? If so, please provide me wtih your address or send me an email.
Warmest Regards
Schalk
Good day,
I remember we talked on email and we arranged to meet for a coffee and then we lost touch. we both lost touch and that is normal with busy people chasing on daily targets.
You obviously know where MacWave is, we are big venture, not the small outlet you went to before. We have a big happy clientele following and doing well with our corporate partnerships. We are so much bigger than what you know about us . Your intentions are not good. Thats why you prefer to write your problems here than coming in the company and solve them with management.
I hope you gain from the reputation you are building for your own self. You seem to be a famous figure on hello Peter and apparently, MacWave is not the only company you have a problem with.
Man-up and come into the front door of the companies that wrong you, solve your problems with management on round table.
regards,
Jamal
Good day,
I remember we talked on email and we arranged to meet for a coffee and then we lost touch. we both lost touch and that is normal with busy people chasing on daily targets.
You obviously know where MacWave is, we are big venture, not the small outlet you went to before. We have a big happy clientele following and doing well with our corporate partnerships. We are so much bigger than what you know about us . Your intentions are not good. Thats why you prefer to write your problems here than coming in the company and solve them with management.
I hope you gain from the reputation you are building for your own self. You seem to be a famous figure on hello Peter and apparently, MacWave is not the only company you have a problem with.
Man-up and come into the front door of the companies that wrong you, solve your problems with management on round table.
regards,
Jamal