1 reviews | Active since Oct 2015
Parts missing from Mac after taken in for water damage repair
**** or not, you decide? I went into MacWave for a *****driver to open my MacBook Pro which had been water damage. They advised me, though, to rather let them have a look at the machine as they claimed an 80% recovery from water damage. Further, I was told that if they were unable to repair the machine, then there would be no charge. I left it there for them to look at, but they declared it unrepairable. After collecting the machine I had it opened again. Bits were missing, soldering was poorly done and some pins connecting the motherboard or power supply were broken and bent (sorry, I am not a tech, but the person who opened my machine told me all this). Were they simply harvesting the parts they wanted for other repairs? I don't know, but the response I got from the company was fairly aggressive and I would not be comfortable using them again.
Sometimes it is the problem of the technician that the client visits after a repair, that are rather unqualified or inexperienced. Not every technician is advanced in circuitry and reports can be based on the little they know. It is worse when the client doesn't report such problems to the company until he receives a company advert 4 months after such an experience.
Below is the technical report on this device.
The MacBook pro A1502 was liquid damaged, and the damaged affected the logic board at a stage 2 level, especially the PPBUS_G3H line by shorting to ground.
The components that was most affected was the CPU mosfets, the work of this on the circuit is to switch between 12 .6v and 0 from the input until it averages out about 1.8v for the CPU, the CPU will be destroyed if it receives 12volt which is why this mosfet is very important.
On this machine the liquid destroyed most of the components which we replaced except the CPU bridge mosfets, because of the voltage drop to ground on the line.
This mosfet also serve as a bridge between the PPBUS line and the CPU, so we decided not to replace for safety, because that would mean the short would still remain and that could be devastating when a charger is connected in such state.
As a technician, when tracing for a short we go by components to component on that given rail, to find which components is pulling the line to ground, a technician who understands component level repair will immediately get the message when he sees a CPU mosfet not installed, because the first thing he would do, would be to use a multimeter to check for a voltage drop on the line of the CPU, and would know the reason why it was left bare.
The above information was communicated to the client, but he did not fully understand which is why he was further invited into the technical lab and the technician explained to him, using a board view program and a schematic for him to further understand the state of his machine.
If we had the CPU we would have replaced it as well as replace the mosfets, so the machine can work again. We assembled the machine back to the client, since we could not proceed with the repair due to the absence of the required part.
We do not replace corroded transistors because they are destroyed in repair requiring new ones. They are a danger to the existing working ones and other components that we managed to recover.
In the end , it is the lack of technical knowledge that technicians mislead the clients. And failure to report such issues in time, otherwise the corroded transistors could be restored regardless of the risks to the entire circuit.
Below is my communication with the client after he received our referal advert. You can judge how aggressive i have been.
Larrisa Avril Conradie
Sometimes it is the problem of the technician that the client visits after a repair, that are rather unqualified or inexperienced. Not every technician is advanced in circuitry and reports can be based on the little they know. It is worse when the client doesn't report such problems to the company until he receives a company advert 4 months after such an experience.
Below is the technical report on this device.
The MacBook pro A1502 was liquid damaged, and the damaged affected the logic board at a stage 2 level, especially the PPBUS_G3H line by shorting to ground.
The components that was most affected was the CPU mosfets, the work of this on the circuit is to switch between 12 .6v and 0 from the input until it averages out about 1.8v for the CPU, the CPU will be destroyed if it receives 12volt which is why this mosfet is very important.
On this machine the liquid destroyed most of the components which we replaced except the CPU bridge mosfets, because of the voltage drop to ground on the line.
This mosfet also serve as a bridge between the PPBUS line and the CPU, so we decided not to replace for safety, because that would mean the short would still remain and that could be devastating when a charger is connected in such state.
As a technician, when tracing for a short we go by components to component on that given rail, to find which components is pulling the line to ground, a technician who understands component level repair will immediately get the message when he sees a CPU mosfet not installed, because the first thing he would do, would be to use a multimeter to check for a voltage drop on the line of the CPU, and would know the reason why it was left bare.
The above information was communicated to the client, but he did not fully understand which is why he was further invited into the technical lab and the technician explained to him, using a board view program and a schematic for him to further understand the state of his machine.
If we had the CPU we would have replaced it as well as replace the mosfets, so the machine can work again. We assembled the machine back to the client, since we could not proceed with the repair due to the absence of the required part.
We do not replace corroded transistors because they are destroyed in repair requiring new ones. They are a danger to the existing working ones and other components that we managed to recover.
In the end , it is the lack of technical knowledge that technicians mislead the clients. And failure to report such issues in time, otherwise the corroded transistors could be restored regardless of the risks to the entire circuit.
Below is my communication with the client after he received our referal advert. You can judge how aggressive i have been.
Larrisa Avril Conradie
Hey Dirk,
I do believe I asked you to come to us in the recent email. I do believe that my english is ok even though I am better in Afrikaans. I also do believe that I sent you a technical report that explains why the parts where not replaced. I don’t think a solution is what you required from the word Go.
Management is more interested in what you want MacWave to do for you and I have not found that in any of your queries. All is see is **** **** ****. Stole Stole Stole. You are not making sense.
If you really want a solution.Just be a good man, come and see me directly then I can see what is the problem, After I fail to solve it, then I will involve my seniors. Otherwise, I will assume that it will be ok for me to also say, Good Bye to you SIR.
regards
Larrisa Conradie
---------------------------
Corporate Administrator
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Friday, 12 January 2018 at 1:14 PM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
Actually, Larrisa, the onus is on you. You have not even bothered to ask to check the machine. You have not taken the problem to your management. You can barely write English. ****, ****, ****.
You have provided no reasonable explanation why the parts that were removed were not returned, why the pins were bent and why the soldering was shoddy.
Now unless you want to do something positive, please, goodbye.
Kind Regards
Dirk Lazarus
***
On 12 Jan 2018, at 13:09, Larrisa Conradie <***> wrote:
Hey Dirk,
By your reply, I believe you did not enter into our technical area and spoke to a technician.That is a meeting. You are making me to believe that he never explained anything to you regarding the schematics of your board and the level of corrosion or removal of the new parts he had installed.
The referral email went to more than 35,000 happy clients in our system and it was not intended for you only. I have however arranged to unsubscribe you from any advertising because I see that it disturbed you a lot .
The way you see things and respond to things can hardly keep me in the conciliatory tone.I approached you in manner that I would have loved any professional company to approach me if I had a problem with them. If you wish any thing bad for another entity or person, then it is a grudge. If you wished to solve the problem rather than making it a grudge ,you would have the guts to come around and tell us about it and show us what you mean by poor soldering or broken pins (because your MacBook Pro retina A1502 logic board has no pins and it shouldn’t have), it would make much more sense. Solutions would have come up that satisfy you the client and we as the company.
You spreading a bad gospel reveals a lot about your character. But in this case, I hope you benefit largely from it.
Larrisa Conradie
---------------------------
Corporate Administrator
<1446E1E2-C5C0-40BF-86FF-13D2086D0532[5].png>
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Friday, 12 January 2018 at 9:20 AM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
There were parts missing
Pins had been bent
There was evidence of poor soldering
Further, there was no meeting when I collected my Mac. It was handed back to me with a shrug.
I have not kept a grudge. You sent me an email asking me to market your company and I responded in a manner I saw fit given the state of my Mac when I got it back from MacWave.
If you were truly not a ****, I would have expected a far more conciliatory tone, but given the completely defensive nature of what you have written to me you have simply reinforced my suspicions.
Sorry you will not be getting referrals from me and, in fact, on the contrary, I am actively warning people not to use MacWave.
Maybe I have got it all wrong. It doesn’t really matter to me now - that Mac was damaged and was evidently beyond repair and MacWave is not my company. The thing is, you not only have to act ethically, but you need to appear to act ethically and there is no way that returning someone’s machine with missing parts is ethical.
Good luck with your business. I doubt it will be around long.
Further
Kind Regards
Dirk Lazarus
***
On 11 Jan 2018, at 19:40, Larrisa Conradie <***> wrote:
Hi Dirk,
When you have a missing part, you are always welcome to report it. It makes it easy for us to solve the problem at the time. The fact that you had a meeting with the technician and his report states the reasons why the damaged part was not restored back and you can collect it any time and you never reported the issue but just kept a grudge. I have no choice but to close the case.
Words like “****” and “*****ing” shouldn’t apply here unless you have a special benefit for damaging the reputation of such a great technician.
I cannot even pass this to senior management.
Wish you all the best Sir.
Larrisa Conradie
---------------------------
Corporate Administrator
<1446E1E2-C5C0-40BF-86FF-13D2086D0532[4].png>
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Thursday, 11 January 2018 at 6:05 PM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
Hi Larrisa,
Thank you for your report. It does not exonerate you. Any parts taken off my machine, damaged or not, should have been returned to me with the machine. Pins should not be broken. Soldering should not be poorly done.
You can state whatever you want in your client statement or in email, but missing parts are missing parts and they were taken without my consent and in violation of your own company policy. And you are right, it is a ******** offence.
Kind Regards
Dirk Lazarus
***
On 11 Jan 2018, at 16:47, Larrisa Conradie <***> wrote:
Good day Lazarus,
Hope my email finds you well.
I conducted research about your MacBook Pro retina A1502 booked in on the 22 September 2017. Yes the components on the mosfet, infact the whole mosfet was removed because they were damaged by corrosion, in the process , new components were replaced and still more components were needed since the corrosion was at a high stage, the technician took you in the technical lab and explained to you that after concluding that the repair will not be successful because of lack of the other components needed to complete the process and that, he will have to remove the new components he had installed in order for the company not to charge you. Since there are still other parts that your Mac needed but we couldn’t find in the market, these parts would mean useless to you for you buy them. The infected mosfet could not be replaced back because it could cause a big shock that can further damage your logic board.
The mosfet removed couldn’t work again and if another technician needed them you would have got them from us. A corroded mosfet cannot be useful to us or any technician and it is a big statement from you to call it “******. On the part of the technician who helped you afterwards, I find a little inexperience for failure to explain to you that this is standard procedure, the corroded mosfet has to be removed and replaced with a new one and it cannot be placed back because its damaged making it dangerous to the entire board.
To ***** parts from a client’s Mac is a ******** offence and its enclosed in BOLD in our employment contract and punishable by fines, salary deductions, benefits removal and permanent dismissal if disciplinary action fails,MacWave as a company doesn’t not comply with employee theft and takes such matters seriously because we have great respect for our clientele be it individual enduser like you or our corporate partners.
We have a professional technical institution and such cases are hardly known to us. However, If such an incidence happens, the company has to be made aware of such incidences immediately they happen. If we are aware of it, we can surely address it and solve the problem.
About the referral, Sir, it is a choice you don’t have to give us one. It is just a business opportunity to the public and choice we give to all our clients to make something extra. But I am really disturbed and caught off guard by your saddening. We give everything Sir, in every single repair, we also hate to fail but where we fail after all efforts, it would be wrong to call us a ****. I do believe in dialogue, the fact that a client is there by himself unhappy about our work, it is more disturbing for me and I wish you told us about this problem earlier. It is matters like that and we deal with them that define us from the rest
I told the technician to send me a full technical report on this matter and I will forward it to you just for us to be at the same level of understanding. If need be I will also forward it to those above me and don not be surprised if you receive a call from one of the directors.
Larrisa Avril Conradie
---------------------------
Corporate Administrator
<1446E1E2-C5C0-40BF-86FF-13D2086D0532[1].png>
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Thursday, 11 January 2018 at 7:59 AM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
Its a ****.
I was told 85% chance of repair after water damage. I left my MacBook Pro with you for a week or so and when I came to collect it, I was told that you had tried but unfortunately could not fix it, sorry, and gave my MacBook Pro back, no charge.
I then took my laptop to another technician who opened it. Many parts had been stollen from inside my laptop, there was some poor soldering which had been tried, pins were broken where connections had been taken apart and inexpertly pushed together, all while it was at MacWave. I think people should know the **** you operate.
You will not get any referrals from me and I might need to put up warnings on social media.
Kind Regards
Dirk Lazarus
***
On 10 Jan 2018, at 16:41, MacWave <***> wrote:
MacWave pays for successful referals
Lead a Mac client to MacWave with a special reference and get paid a mega 20% commission on the service charge invoiced. This way you help the client get expert Mac service and you directly earn from your referal. Open your referal account with MacWave and enjoy our technical beneficial partnership 2018
Benefits from the Partnership
1. Instant payment in your company bank account.
2. Cash can be converted into credit to be used for parts.
3. The refered client enjoys all the technical benefits.
4. Surity that your client will be satsified and service guarantee.
5. MacWave collects countrywide. Earn from any where. Your referal has no regional limitation.
6. You will be sure that your client is happy and earn your commission hassle free. Let us work for you.
7. Huge storage of technical parts makes it more convinient for you and your client. Parts get fitted in without your labour costs involved.
8. Save time, Money ,labour resources and courier fees. Expand your clientele while we work for you
MacWave Repair Speciality
1. Mac liquid damage board level repairs.
2. Freezing Mac.
3. Mac failure to start -up
4. Overheating Mac
5. Mac Software related issues
6. Mac Firmware Password removal
7. Mac failure to display
8. Mac LCD Panel repairs
9. Dead Mac with no power at all
10. General Mac hardware replacements
11. Mac randomly switches off and on
12. Mac not being able to charge
13. Mac with no Back light at all
14. Mac sound failure
15. Mac Graphics related issues. Flickering displays.
Mac Computer Models Speciality
1. iMac ( 2007 - 2016)
2. MacBook ( 2006 -2017)
3. MacBook Pro (2006 -2012)
4. MacBook Pro Retina (2012 -2017)
5. MacBook Air (2008 - 2017)
6. Mac Mini
Hey Dirk,
I do believe I asked you to come to us in the recent email. I do believe that my english is ok even though I am better in Afrikaans. I also do believe that I sent you a technical report that explains why the parts where not replaced. I don’t think a solution is what you required from the word Go.
Management is more interested in what you want MacWave to do for you and I have not found that in any of your queries. All is see is **** **** ****. Stole Stole Stole. You are not making sense.
If you really want a solution.Just be a good man, come and see me directly then I can see what is the problem, After I fail to solve it, then I will involve my seniors. Otherwise, I will assume that it will be ok for me to also say, Good Bye to you SIR.
regards
Larrisa Conradie
---------------------------
Corporate Administrator
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Friday, 12 January 2018 at 1:14 PM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
Actually, Larrisa, the onus is on you. You have not even bothered to ask to check the machine. You have not taken the problem to your management. You can barely write English. ****, ****, ****.
You have provided no reasonable explanation why the parts that were removed were not returned, why the pins were bent and why the soldering was shoddy.
Now unless you want to do something positive, please, goodbye.
Kind Regards
Dirk Lazarus
***
On 12 Jan 2018, at 13:09, Larrisa Conradie <***> wrote:
Hey Dirk,
By your reply, I believe you did not enter into our technical area and spoke to a technician.That is a meeting. You are making me to believe that he never explained anything to you regarding the schematics of your board and the level of corrosion or removal of the new parts he had installed.
The referral email went to more than 35,000 happy clients in our system and it was not intended for you only. I have however arranged to unsubscribe you from any advertising because I see that it disturbed you a lot .
The way you see things and respond to things can hardly keep me in the conciliatory tone.I approached you in manner that I would have loved any professional company to approach me if I had a problem with them. If you wish any thing bad for another entity or person, then it is a grudge. If you wished to solve the problem rather than making it a grudge ,you would have the guts to come around and tell us about it and show us what you mean by poor soldering or broken pins (because your MacBook Pro retina A1502 logic board has no pins and it shouldn’t have), it would make much more sense. Solutions would have come up that satisfy you the client and we as the company.
You spreading a bad gospel reveals a lot about your character. But in this case, I hope you benefit largely from it.
Larrisa Conradie
---------------------------
Corporate Administrator
<1446E1E2-C5C0-40BF-86FF-13D2086D0532[5].png>
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Friday, 12 January 2018 at 9:20 AM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
There were parts missing
Pins had been bent
There was evidence of poor soldering
Further, there was no meeting when I collected my Mac. It was handed back to me with a shrug.
I have not kept a grudge. You sent me an email asking me to market your company and I responded in a manner I saw fit given the state of my Mac when I got it back from MacWave.
If you were truly not a ****, I would have expected a far more conciliatory tone, but given the completely defensive nature of what you have written to me you have simply reinforced my suspicions.
Sorry you will not be getting referrals from me and, in fact, on the contrary, I am actively warning people not to use MacWave.
Maybe I have got it all wrong. It doesn’t really matter to me now - that Mac was damaged and was evidently beyond repair and MacWave is not my company. The thing is, you not only have to act ethically, but you need to appear to act ethically and there is no way that returning someone’s machine with missing parts is ethical.
Good luck with your business. I doubt it will be around long.
Further
Kind Regards
Dirk Lazarus
***
On 11 Jan 2018, at 19:40, Larrisa Conradie <***> wrote:
Hi Dirk,
When you have a missing part, you are always welcome to report it. It makes it easy for us to solve the problem at the time. The fact that you had a meeting with the technician and his report states the reasons why the damaged part was not restored back and you can collect it any time and you never reported the issue but just kept a grudge. I have no choice but to close the case.
Words like “****” and “*****ing” shouldn’t apply here unless you have a special benefit for damaging the reputation of such a great technician.
I cannot even pass this to senior management.
Wish you all the best Sir.
Larrisa Conradie
---------------------------
Corporate Administrator
<1446E1E2-C5C0-40BF-86FF-13D2086D0532[4].png>
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Thursday, 11 January 2018 at 6:05 PM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
Hi Larrisa,
Thank you for your report. It does not exonerate you. Any parts taken off my machine, damaged or not, should have been returned to me with the machine. Pins should not be broken. Soldering should not be poorly done.
You can state whatever you want in your client statement or in email, but missing parts are missing parts and they were taken without my consent and in violation of your own company policy. And you are right, it is a ******** offence.
Kind Regards
Dirk Lazarus
***
On 11 Jan 2018, at 16:47, Larrisa Conradie <***> wrote:
Good day Lazarus,
Hope my email finds you well.
I conducted research about your MacBook Pro retina A1502 booked in on the 22 September 2017. Yes the components on the mosfet, infact the whole mosfet was removed because they were damaged by corrosion, in the process , new components were replaced and still more components were needed since the corrosion was at a high stage, the technician took you in the technical lab and explained to you that after concluding that the repair will not be successful because of lack of the other components needed to complete the process and that, he will have to remove the new components he had installed in order for the company not to charge you. Since there are still other parts that your Mac needed but we couldn’t find in the market, these parts would mean useless to you for you buy them. The infected mosfet could not be replaced back because it could cause a big shock that can further damage your logic board.
The mosfet removed couldn’t work again and if another technician needed them you would have got them from us. A corroded mosfet cannot be useful to us or any technician and it is a big statement from you to call it “******. On the part of the technician who helped you afterwards, I find a little inexperience for failure to explain to you that this is standard procedure, the corroded mosfet has to be removed and replaced with a new one and it cannot be placed back because its damaged making it dangerous to the entire board.
To ***** parts from a client’s Mac is a ******** offence and its enclosed in BOLD in our employment contract and punishable by fines, salary deductions, benefits removal and permanent dismissal if disciplinary action fails,MacWave as a company doesn’t not comply with employee theft and takes such matters seriously because we have great respect for our clientele be it individual enduser like you or our corporate partners.
We have a professional technical institution and such cases are hardly known to us. However, If such an incidence happens, the company has to be made aware of such incidences immediately they happen. If we are aware of it, we can surely address it and solve the problem.
About the referral, Sir, it is a choice you don’t have to give us one. It is just a business opportunity to the public and choice we give to all our clients to make something extra. But I am really disturbed and caught off guard by your saddening. We give everything Sir, in every single repair, we also hate to fail but where we fail after all efforts, it would be wrong to call us a ****. I do believe in dialogue, the fact that a client is there by himself unhappy about our work, it is more disturbing for me and I wish you told us about this problem earlier. It is matters like that and we deal with them that define us from the rest
I told the technician to send me a full technical report on this matter and I will forward it to you just for us to be at the same level of understanding. If need be I will also forward it to those above me and don not be surprised if you receive a call from one of the directors.
Larrisa Avril Conradie
---------------------------
Corporate Administrator
<1446E1E2-C5C0-40BF-86FF-13D2086D0532[1].png>
Ground Floor, Atterbury House, 9 Riebeek Street,Cape Town, 8001 Tel: *** Web: www.macwave.co.za Email: ***
From: Dirk Lazarus
Date: Thursday, 11 January 2018 at 7:59 AM
To: "J. Jamal Lutaaya"
Subject: Re: MacWave Pays for successful referrals
Its a ****.
I was told 85% chance of repair after water damage. I left my MacBook Pro with you for a week or so and when I came to collect it, I was told that you had tried but unfortunately could not fix it, sorry, and gave my MacBook Pro back, no charge.
I then took my laptop to another technician who opened it. Many parts had been stollen from inside my laptop, there was some poor soldering which had been tried, pins were broken where connections had been taken apart and inexpertly pushed together, all while it was at MacWave. I think people should know the **** you operate.
You will not get any referrals from me and I might need to put up warnings on social media.
Kind Regards
Dirk Lazarus
***
On 10 Jan 2018, at 16:41, MacWave <***> wrote:
MacWave pays for successful referals
Lead a Mac client to MacWave with a special reference and get paid a mega 20% commission on the service charge invoiced. This way you help the client get expert Mac service and you directly earn from your referal. Open your referal account with MacWave and enjoy our technical beneficial partnership 2018
Benefits from the Partnership
1. Instant payment in your company bank account.
2. Cash can be converted into credit to be used for parts.
3. The refered client enjoys all the technical benefits.
4. Surity that your client will be satsified and service guarantee.
5. MacWave collects countrywide. Earn from any where. Your referal has no regional limitation.
6. You will be sure that your client is happy and earn your commission hassle free. Let us work for you.
7. Huge storage of technical parts makes it more convinient for you and your client. Parts get fitted in without your labour costs involved.
8. Save time, Money ,labour resources and courier fees. Expand your clientele while we work for you
MacWave Repair Speciality
1. Mac liquid damage board level repairs.
2. Freezing Mac.
3. Mac failure to start -up
4. Overheating Mac
5. Mac Software related issues
6. Mac Firmware Password removal
7. Mac failure to display
8. Mac LCD Panel repairs
9. Dead Mac with no power at all
10. General Mac hardware replacements
11. Mac randomly switches off and on
12. Mac not being able to charge
13. Mac with no Back light at all
14. Mac sound failure
15. Mac Graphics related issues. Flickering displays.
Mac Computer Models Speciality
1. iMac ( 2007 - 2016)
2. MacBook ( 2006 -2017)
3. MacBook Pro (2006 -2012)
4. MacBook Pro Retina (2012 -2017)
5. MacBook Air (2008 - 2017)
6. Mac Mini