1 reviews | Active since Apr 2017
awful services lies and more lies
<p>So last year I have taken my laptop to the store in Bellville fine the guy says the technician is not in he will get toe me by the weekend which he did so I'm still waiting for this magical motherboard to be shipped from Europe which will cost me R1500 to fix I have called every month since August September it's the same story December comes the guy says they will get me a second hand one which I'm still waiting for help me to understand do you expect the customer to call u to follow up or is it not the consultant duty to call ..Two weeks ago I went in store to hear there was no order placed so tell me if I have papers to prove an order was placed why am I still waiting .I want this **** sorted ASAP or I want my refund back </p>
Every legal entity has its flaws and individual errors of its stuff, my job to manage them and protect the company image with client satisfataction as my major drive.
I did an internal investigation on this matter from our Bellville Branch. John was the sales consultant at the time (currently in France but reachable)and i failed to get your case. Please give me your full name and Surname to help allocate your transaction or manage your refund for that matter ASAP, i don't need an invoice if you lost it. If you ever did business with MacWave, you will surely be on our jobcard or invoice database. 12 years of my experience in importation of technical parts, there is no imported MainBoard or logic board for any laptop especially Apple for R1500.00 at MacWave or any Apple technical store in Cape Town.
Please note that, this matter needs to be resolved Amicably, Contact me on *** Email. *** or respond here
If this email review is intended for malice, please refrain.
regards,
Jamal
Every legal entity has its flaws and individual errors of its stuff, my job to manage them and protect the company image with client satisfataction as my major drive.
I did an internal investigation on this matter from our Bellville Branch. John was the sales consultant at the time (currently in France but reachable)and i failed to get your case. Please give me your full name and Surname to help allocate your transaction or manage your refund for that matter ASAP, i don't need an invoice if you lost it. If you ever did business with MacWave, you will surely be on our jobcard or invoice database. 12 years of my experience in importation of technical parts, there is no imported MainBoard or logic board for any laptop especially Apple for R1500.00 at MacWave or any Apple technical store in Cape Town.
Please note that, this matter needs to be resolved Amicably, Contact me on *** Email. *** or respond here
If this email review is intended for malice, please refrain.
regards,
Jamal
Apologies for delay in reply, and i do appreciate your review if it intended for the right reasons.
But my main concern here is to help you get your refund which you claimed in the review (refund me ASAP). I also want to find out who was responsible for this order because i believe you received an invoice, if you paid for a service.
You claim you ordered a part, irrespective of which laptop it is and you paid for the part. it means you have to get your refund. So help me with any information relating to your identity or order.
I repeat, there is no imported main board for R1500.00 for any laptop whatsoever at MacWave . Secondly we have not been accepting special orders since August 2015 because of importation barrier on batteries that delay the arrival of other non harzardous goods.
That is where i find you sarcastic or intending to provide information of malice and if not, please identify your self to the company and who you dealt with.
If we have your money and you have called us several times, it is better you come to us so we see who you paid to and arrange your refund.
Nevertheless, I respect your advice and i will use it to improve our services
regards,
Jamal
Apologies for delay in reply, and i do appreciate your review if it intended for the right reasons.
But my main concern here is to help you get your refund which you claimed in the review (refund me ASAP). I also want to find out who was responsible for this order because i believe you received an invoice, if you paid for a service.
You claim you ordered a part, irrespective of which laptop it is and you paid for the part. it means you have to get your refund. So help me with any information relating to your identity or order.
I repeat, there is no imported main board for R1500.00 for any laptop whatsoever at MacWave . Secondly we have not been accepting special orders since August 2015 because of importation barrier on batteries that delay the arrival of other non harzardous goods.
That is where i find you sarcastic or intending to provide information of malice and if not, please identify your self to the company and who you dealt with.
If we have your money and you have called us several times, it is better you come to us so we see who you paid to and arrange your refund.
Nevertheless, I respect your advice and i will use it to improve our services
regards,
Jamal