UNSUCCESSFUL

I am so tired of this company keep on phoning me and every time it is said that they cant get hold of me though i speak to them and i get snotty remarks back. i have from the beginning asked for a statement that they can not provide me with every time and then today i receive a sms that they would be talking this further. how does that work that you ask them for the last 3 months for a statement and yet according to them they cant get hold of me though we have spoken. how does this work as they put more and more money on top but they cant do as one ask them to do from 3 months back. so tired of this people thinking that they can do what they want but yet they cant do what is expected of them in the end of the day