unprofessional

<p>I have never been so hmy caseiliated and disgusted by someone who is supposed to be working in a customer service environment even worst with clients who are in financial distress due to unforeseen circumstances, or whereas in my case due to unemployment could not meet my commitments monthly. I actually called myself to Macroberts attorneys to make an arrangement and asked that I please be able to get confirmation of that arrangement in order obtain a permanent position at a financial institution. If I don't obtain that proof I cannot get the job and meet the payment arrangements which I explained to the lady whose name is Pretty. She started laughing at me when I explained my situation. And continued to laugh and say that I cannot just call after 13 months and expect to get a letter whereas I didn't pay again I explained that my employment depends on it so how can I first make 3 payments and then get a letter without having an income. She began to raise her voice as if I were an idiot which cannot understand what she is telling me. I understand her point and its job to tell people the procedure they work with, but the disrespectful manner in which she does it is very unprofessional and pathetic really. Is it because I'm going through financial hardship due to unemployment that this people judge me and choose not to speak with respect to customers going through this difficult situations? I have always handled my finances well and the only reason why I am behind is because of no income . I try to obtain employment so that I can escape this poor financial health and better it. These people should know that they are working for a professional company so they should learn values on treating customers fairly or this Macrobert attorneys should train their staff before letting them handle their client queries!!!!</p>