unhappy customer

My scheduled payments on the 15th of December were rejected by Standard Bank whereas I got paid on the 15th of December. It look like the schedule payment system ran before the salary system ran. Dependencies problem. i have sent an email to Standard Bank complain department and called their contact number, no answer. I needed this to be resolved inside Standard bank BUT im' not getting any help. Due to this error, they charged me R65.00 for each failed scheduled payment.