Rude , unwilling to listen and assist .

<p>I spoke to Jacky fom Mac robert attorneys regarding my account , She was extremely rude when I advised her that i cannot afford the payment . I asked her if it made sense for me to pay an amount more than my salary and she asked me what kind of a question that was and that she will cut the call if i want to argue with her . I then asked to be put through to the manager and she said she will cut the call . She did !I have never spoken to a more rude person in my life , she has no telephone etiquette and should not be working in a position where you need to assist client . Is this kind of behaviour what the NCA requires or is this putting the client first? I no longer want to be contacted by this lady . I have since called them back 3 time to speak to the manager Divan and was told he was in the kitchen and everytime after holding on for about 20min the call just gets cut . Is this the kind of attorneys a big financial institute like Standard Bank want to do business with ? I am still waiting on my call to be returned by Divan . This is definately not treating the customer fair .</p>