****** Rude Team leader

<p>I am assisting my brother with the communication regarding his arrear loan and credit card.</p> <p>He is based in France on ships, and is not available all the time as his work makes him unreachable at times.</p> <p>Initially I struggled to get the 2 accounts dealt with by the same person for easier communication, eventually came right after a long struggle dealing with people who failed to understand my needs.</p> <p><br /> I emailed Innocentia Gomba (who is now taking care of the 2 accounts) on Monday to ask about reducing the 2 monthly amounts, as my brother is struggling to keep up with the monthly payments.</p> <p>I received no response from her, but later that day she called me to ‘chase’ up the payments, assuming I was my Brother.</p> <p>She then apologised, said she had seen my email (attached here) and said she would see it the request.</p> <p><br /> Neither my brother nor I received feedback.</p> <p><br /> I called her number this morning, was told that she is not in at work, and I was put through to her team leader, Jacky Rathogua. (excuse spelling)</p> <p>I realise this is not a business of making friends, but of collecting arrear obligations.</p> <p>That said, Jacky was unbelievably rude.</p> <p> </p> <p>She would not hear what my problem was, simply cutting me short by demanding an ID number.</p> <p>Then when I asked what the options were to come to a solution (Reducing the monthly payments), again she was extremely blunt and rude, saying nothing can be done, with an undertone that I am stupid and must ‘get with the program’.</p> <p> </p> <p>I don’t expect cheerful service, but at the end of the day, you are providing a service for Standard Bank, and it’s being done ****** rudely!</p> <p> </p>