Poor Service

<p>I was contacted by Macrobert for an Account that was handed over to them by STD Bank. Macrobert's unprofessional staff bugged me constantly to make a payment arrangement until I finally made one and then paid over as per the arrangement. Now I must battle to get the money allocated to my STD Bank account. Nobody can give you answers and the lady dealing with my account does not even have the decency to answer my emails. How do I lay a formal complaint or do I need to refer this to the NCR for intervention as originally this account was handed over in error.</p>