Poor Debt Update and no customer care

<p>Good day</p> <p>I have been paying my autopage account with MacRobets for more than 11 months now, I have called several times asking for the statement so I can keep my payment records, the company is quick to call and want payment but a simple thing as sending a statement is a hustle for them. As it stands I do not know what my balance is, how am I suppose to know how I can finish my account if I do not have an idea of how much I owe.</p> <p> </p> <p>This is making me question their customer care, do the even care about the customer all they they want is revenue and making sure that their books are clear so that they can get commision. I find this service to be unjust. I do not even trust that they will give me a settlement letter if they are failing to send a simple thing as a monthly statement.</p> <p> </p> <p>I spoke to Paulina and she tells me I should calll they every month to ask for the statement, I fail to understand why is there no auto reminder for statement to be sent to customers but there is an auto reminder for payment to be made. MacRobert should really look into their internal controls as they are not effective.</p> <p> </p> <p>Kind Regards.</p> <p>Mafedile</p>