PAY BUT NO RECORDS

I HAVE TO SAY THIS IS SO UNPROFESSIONAL, I PAY THIS PEOPLE EVERY MONTH FOR MY STANDARD BANK ACCOUNT WHICH IS WITH THEM BUT WHEN I CALLED A FEW DAYS AGO THEY HAD NO RECORD OF MY RECENT PAYMENTS AFTER I HAVE BEEN PAYING THE SAME WAY EVERY MONTH, ANOTHER COMPANY ALSO EMAILED ME SAYING MY ACCOUNT IS WITH THEM NOW, NO ONE EVER CALLED TO SAY NO PAYMENTS ARE BEING RECEIVED I HAD TO SEND THEM P.O.P's AND ALL I GOT WAS IT WILL BE POSTED TO MY ACCOUNT AND THAT I SHOULD SORT THE MATTER WITH STANDARD BANK AFTER I HAVE BEEN MAKING PAYMENT BECAUSE OF THEIR CALLS AND EMAILS, WHERE IS THE PROFESSIONALISM IN THIS