PATHETIC SERVICE INCOMPETENCE

Good Day, Ive been trying to resolve this matter since 22 October 2019. Crdit Life Claim were received and registered as per sms received ***/013378L contact insurance brokers at Standard Bank. On 31 Oct 2019 payment for credit Life claim has been processed sms received. 12 Dec 2019 sms received urgent payment required handed over to Mac Robert Atorrneys contact *** another sms received also on 12 Dec 2019 Loan account still overdue urgent payment required of R9412.68 handed over to Mac Robert Attorneys Ref EP059358. Since Jan - March ive been to Standard Bank Jeffreys Bay dealt with a consultant by the name of Mikayla and Manager after numerous attempts between claims and accounts department of Standard bank could NOT resolve the issue. Standard Bank Claims Department did a once off payment towards the credit life personal loan account and payment distribution never took place so now i was handed over to attorneys because of Standard Bank's staff (claims and accounts) incompetence!!!!!! I have been harassed with sms telephone calls from lawyers because of the incompetence and absolutely no assistance from anyone even though i have been trying my utmost best to resolve this matter. April 2020 first six months credit life lapst and i needed to resubmit the claim for the second period of unemployment credit life. Standard Bank handed me over to new lawyers/ debt collectors Daly Ref ***1. Again numerous mails were sent to Nivashni at Daly again no one assisted with resolving the allocation of the first money paid from credit life standard bank or advising the lawyers/ collectors to stop harassing me as this was not my fault. Again in April 2020 i went to Standard Bank Branch at Key West of which you will be able to see the process on STANDARD BANKS system the consultant resubmitted the whole claim but needless to say i was again harassed by Mac Robert attorneys due to incompetence from Standard Banks staff that could not help me whatsoever. The few times that i was able to answer calls from MAcRobert attorneys the consultants was not helpfull at all i was told they just want their money std bank is not interested in my problems they just want their money i suggest you go on your call histories and pull these recordings!!!!!! I spoke to a lady this morning with the name of Rose and she didnt even try to assist..... PATHETIC SERVICE INCOMPETENCE CAN SOMEONE RESOLVE THIS MATTER ASAP. EJ Hutchons - *** - ***