Once you account handed over to them . If you over paid your they will not refund theywill refere you to their client and the client back to them. The client being standard bank

My balance as of 14 December 2017 was R1441,37 and I was given 20% discount . I then payed R1154,00 on the 15 December 2017 to settle my account . On the 27th December 2017 the debit order of R1300 went through . I have been requesting my refund since from then . I'm not paid as yet today is 15/02/2018