Failure to assist and denied access to own funds after accounts have been settled

My Standard Bank current account was under review with Macrobert Attorneys. I was able to settle the account account in full (on 12 Nov 2020) and deposit additional funds into the account but they still haven’t advised Standard Bank that the account is in good standing. I sent an email last Friday, 13 Nov, which was never answered. I called Macrobert Attorneys three times and was told that the person in charge would call, the manager would call or someone who could assist would call. No one did. I had to call again and finally was told that Benjamin was in charge of my account and that he would be in touch. When I (finally) did get in touch with Benjamin, had no idea what to do. I had to explain the procedure as detailed by Standard Bank but still nothing has been done. This phone call was two days ago and still nothing has been done and I have received zero feedback despite asking for some follow-up. So now, because of Macrobert Attorneys, my account is still frozen and I cannot access my own money. I fail to understand how their own staff don’t know their own procedures that they force on people struggling from the backlash of covid financial strain and when they manage to sc**** enough money together to sort out their problems, Macrobert Attorneys literally deprive them from accessing their own money. I have followed their legal procedure but they don’t do the same. So disheartening and horrified by their lack of service and understanding.