Bad services for pensioners from Standard Bank and Macrobert Attorneys

On behalf of a third party (my mother) I found the call agent to be utterly disrespectful and unprofessional.

My mother is a pensioner and could not get out in order to pay her credit card as she normally does each month. She explained to the agent with regards to lockdown she was and is not able to get out to standard bank in order to complete her payment however she still has the funds.

I have tried paying this for her via the online method from my bank account but the standbank account information reflected as invalid. We tried calling the bank but could not get through. I then went on the internet to find out what the problem was or what a solution was but was not successful, as many reviews came up with the same problem with online payments to this particular bank.

Nevertheless, the particular agent at macrobert attorneys did not fully listen to what my mom was advising her. Without giving her a chance to explain the process we went through.. The agent continuously asked her when the areas would be paid or could be arranged for payment.

The word attorney alone made my elderly mother hestrical as she had not missed a payment with the bank, this was the first time she would be paying late due to the current lockdown circumstances.

My mother had no calls or sms's from standard bank itself regardig her payment.

I had opted to speak on behalf of mother because the agent was not being co-operative and merely needed her to understand what my mother was trying to explain however the agent was ubrupt with myself as well.

I find this type of ethical behaviour was unacceptable and unprofessional