Macprop Maintenance lady Nadene is horribly rude and inconsiderate

My word,where to start. I have never experienced a level of disrespect and inhumanity as O have with the maintenance lady at Macprop. A lady called Nadenefrom maintenance has repeatedly refused to address a matter of cleaning an awning on my bedroom window that was dirty and full of ***eon poo upon me moving in. I sent an email asking for assistance as the awning was too high for both myself and helper to clean out,this is after we already cleaned the balcony that had the same issue but that was ok as we could reach,I then asked for their assistance as the awning was out of reach for us but oh my word that started a whole bunch of back and forth emails with her calling me petty and saying its my responsibility to clean as a tenant. I dont understand if its a comprehension problem or the issue was me but she didn't seem to understand that awning was meant to have been cleaned prior to me moving in. This is after the renatl agent had already told me that the awning was not cleaned prior to me moving in as its ourside and Macprop doesnt clean outside and I asked where in the lease does it state that but he never privided any reference. The issue is in the dismissive nature of Nadene and her having the final say on everything as if she owns the company,even if she does. What about my rights as a tenant?Did I not deserve a clean unit prior to me moving in? It has been traumatic to witness and experience and have decided to take it up with the rental housing tribunal just to teach her how to deal with people. Its simply inappropriate and disrespectful the way she has communicated with me. She lacks ubuntu and I used to love this complex so much and wanted to stay here but now she has left a bitter taste in my mouth.For a rental amount of R13 500 monthly I expected better from them.simply horrified and its just my first month here. I hate to see exactly what else I will experience living in this place for the duration of my lease. If I was not 8months pregnant I would cancel the lease and move out for all this treatment.

Do not rent with them, pretty from the outside but rotten team inside