Worst delivery service

<p>I have now waitied 2 hours for MacDoland's to deliver a small order.</p> <p>I tried to order online but thier site was down, so I called the "live delivery" service. </p> <p>Not only do they charge extra for a "live delivery" order they forced me to pay it even though it was not my fault that the website was down. I placed my order just after 13:00. by 14:09 my order had still not arrived. I called to check my order and was told that it was in transit. (there is a MacDonald's not more 5km from my offices)</p> <p>by 14:35 the order had still not arrived. I called MacDonald's again and was told it was meant to be delivered by 14:00! The lady then put mw on hold for 10 mins, I put the phone down eventually. I called them yet again and spoke to a young man named Themba. He told me that due to the fact that I gave them a landline number and not my registered cellphone number, I had left my cellphone at home, that the delivery guy was probably trying to call me cellphone and due to the fact that I did not answer could not make the delivery! This is the most pathetic excuse I have ever heard. My office in right on the street, no barred gates or lack of bells to ring, yet the delivery guy could not get off his damn s****** to ring the bell to make the delivery because the cellphone call was not answered!!! </p> <p>It is now 15:00 and I have still not recieved my order. Themba is meant to phone me back but I doubt that will happen. </p> <p> </p> <p>I am sitting at work hungry and frustrated. And the best part is that, if they do eventually make this delivery I will be forced to pay for this serious lack of service. I am discussed and very disapointed in their lack of customer care or concern. I WILL NEVER USE THIS FACILITY EVER AGAIN!!!</p>