Nine Months of Empty Promises – Mac-Care Midrand Withholding My MacBook

A few years ago, I took my MacBook Air to Mac-Care Midrand for fixing, but for some reason, I never continued with the work. In December 2024, I contacted them again to check if they still had the computer and if I could continue with the work. They confirmed that it was, they confirmed the cost and I made payment and sent them the proof of payment to begin the work. I was initially told it will take +/- maximum of four day to fix it. Its now been nine months of me enquiring every week or every two weeks on progress and I am struggling to get the computer back. At the beginning I was told something else needed to be done, then it was a part has been ordered, then it was back to something needs to be done, then it was I am travelling I cannot deliver now for the past few weeks it has been we will deliver to your address a computer with a similar spec which is yet to happen. I always, without fail, on a Monday of every week, enquire, and a different promise is made with a confirmation that I will contact you back, but nothing ever happens before I enquire again, and the cycle repeats. I have repeatedly asked for my computer to be returned in whatever state it is in, and they have refused.