Struggling to get reimbur*****t from Mabonza Lodge in Bloemfontein

<p>I had booked for 5 night at Mobonza Lodge in Bloemfontein, made the payment on November 22 2016, but due to unforeseen circumstances I had to cancel the trip and of course called the person who was in charge notifying him of what has transpired. I was therefore promised that I'll get reimbursed in less than a weeks time but, since then it's been a nightmare trying hold of the money. All they do is give petty excuses and lying all the time. I've exhausted all possible avenues trying to make them do what's right but they are clearly confirming the fact that they do not care about customers and their business principles are questionable.</p> <p> </p> <p>please help </p> <p> </p> <p> </p>