********** customer service

An honest review about our bush getaway at 10 Kanaan Lodge, Mabalingwe. As beautiful as it seemed, it was filled with more stress than enjoyment.

Upon arrival, the kettle, stove AND oven did not work. The maintenance manager came to try and fix everything and imp**** if we were going into town, could WE buy a kettle. The oven was never fixed and we were forced to cook outside on the gas braai in the rain. The gas bottle also ran out which meant that we had to wait for it to be refilled. The game vehicle then broke down and when calling for help, were shouted at by the letting agent.

We then contacted the owner who drove to us to discuss everything. We told him that we had been very understanding of all the problems we had encountered, but to be spoken to like we had was unacceptable. He seemed totally onboard.

However, this was clearly just an act as when we got the email regarding the breakage deposit, we were also charged R899 for fuel (which was not anywhere in the contract). When this was discussed with the owner, he was extremely rude and disrespectful and when I mentioned social media, he threatened with lawyers. Not a way to deal with clients. I am appalled.

We will never visit this lodge again, nor would I recommend it to anyone. They have also deleted their Facebook page since writing a review. I have screenshots of the chat where the owner spoke to me in the most disrespectful manner.