Empty Commitments

I've made a booking for Easter weekend next year. I paid the deposit to secure the booking. When my wife made the payment for the outstanding amount she paid the whole amount for the weekend and not just the outstanding amount for the weekend.

I contacted the bookings department the 9th of June 2022 and asked if they can reimburse me the amount that we've over paid. They told me that they will do it and that it will take 14 working days, that worked out to be the 30th of June 2022.

I've contacted them last week the the 15th of August 2022 again and they informed me that they will do the payment the next day and they will send me a proof of payment. It is a week later and nothing has been done. I phoned them again this morning the 23 of August 2022, the matter is at the finance department and I have to wait.