BLOCK OF PIE

<p>I purchased a box of sausage rolls from Brookside Mall Checkers end of Feb 2017. Now I have always found that Ma Bakers sausage roll are the best they bigger and they taste better so I am always happy if checkers has them in stock then I dont have to opt out for any other brand, I buy these pies every month for my kiddies for school and to nibbel on at home. I hve always supported Ma bakker either fresh or frozen pies. The box that I bought last month by the time I got to use it, when I opend it it was two solid pieces of doe. I was extremely upset about it, I could not return it back to checkers as I do not have the slip anymore I took pics of the pies as well as the box I send the pics to Ma bakers and explain to them what had happen. Very quickly a repesentitive called me back and apologised and asked me if she could fetch the box of pies I agreed feeling that this is not a good look for the company. She fetched the pies from me the next day and informed me that she will be on leave till the 27/03/2017 and then she will attend to my issue. On the 27/03/2017 I forwarded them another mail asking whats going on she phoned me right back and told me she is handling it she will replace my box of pies in the week. Today it Saturday I have not yet heard from her agian or neither is my box of pies replaced. Now I feel from beign nice about the whole situation they just left it just because I did not make a big fuss its not important to them that me as a loyal customer go a priduct like this they blaming Checkers for this. So does this mean you have to make a huge issue out of something for a company to pay attention to a complaint. I was thinking of the comany name and other customers that might receive the product in the way I did. And they just dont give a ****t!!!!!!!!!!!!!</p>