Very Bad Service (no Service) on product under Warranty.

I am unhappy of service I am receiving of product that is under warranty. After one use the pipe on bench bend and reported it immediately. Used the product for one week. I was informed that I will be assisted after lockdown. A guy came took pictures and told me that they will get back to me. Today I received a sms stating that job was cancelled and I want to know why or I want my money back on the Trojan products I bought as accessories was bought to use with the bench. This is a matter of urgency.