Unbelievably disappointed!

<p>At the beginning of March I made enquiries to replace parts on my children's trampoline. I was sent a quote and paid it immediately. Was told I would be contacted when it arrived. No contact made so I followed up and sas told my posts have arrived. Icollected them and when I got them home they were all completely wrong. I called back immediately and was told they would reorder the parts for us and would call me when the new parts were ready. Again no phone call. I follow up again and am told they haven't arrived yet. Long story short, when I sent someone to collect they were again wrong. The regional manager, Zelda Roets suggests that to be I 100% sure that they are giving us the right parts she will send someone out to our house with the parts to fit them. Great I think - we are getting somewhere. The gents arrive, but lo and behold, they haven't brought the right spare parts!!! I am told they have been reordered (3rd time now - for a very standard, out of the box bounceking trampoline!) well that was 3 weeks ago and after promise after promise I was assured that the parts had arrived and would be installed on Wednesday 24th May, just in time for an event on 27th May. I arrive back from Jhb this evening 26th and guess what,.....No one had arrived, No one has contracted me and nothing had been replaced. Thank you Zelda for your empty promises, your complete lack of customer service. I am beyond disappointed at this unacceptable situation!</p>