Trojan VERY poor service

No. This is not just because of load shedding. I have been struggling for a year now to get my spinning bike to work properly! I am utterly disappointed in the very poor after care that I get. This is after I bought a extended warranty….. NO service at all. E-mails not answered, calls centre unhelpful Logged calls, technician VERY unreliable. Arrange a date for instance on a Wednesday. does not pitch.Then Trojan operator tells me to call call the technician to see when he is coming . And then he doesn’t answer his phone. I mean the list goes on and on. How and what can I do? Paid R6500 for a spinning bike that has not been working! Who do we contact. Does any body know. My opinion id that you have to be VERY careful before you buy this product.