TROJAN SHOCKING AFTER SALES CUSTOMER SERVICE

I bought the TR500 Trojan treadmill from Makro on the 8th February 2021. Within a month the treadmill is squeaking and making a banging sound when in use. I logged a call with the Trojan call center and was given a time line of 5 days for the query to be logged and for a technician to come and fix it. Over a week later, with numerous phone calls from myself to the call center speaking to Gift as well as another lady whose name I cannot remember. Still been given the run around, empty promises and just pure lack of customer service. I've now escalated and called Simon the technician manager who has not picked up my calls and failed to return my call as well as Nikita, another manager who also failed to answer my call. Their after sales service is shocking and non existant. I would rate this zero stars if I could. I'm super frustrated and wish I never bought this treadmill.