The most unproffesional business in the world.

<p>I left a request on the Trojan sports equipment website detailing that I require a full set of replacement cables and 3 pulleys for my Trojan Power Stack 500 gym to which a week later I received a quote from M% sports group for the items I requested. I immediately paid in full for the full cable set and pulleys and also paid the required delivery fee. This payment was made on 29 May. After not receiving any parcels or communication from M5, I sent an email on 9 June and I was advised a parcel was sent but they don't know why I haven't received it and the lady who rep****, Elma, advised that she will send out a new parcel on the same day and provide me with a tracking number. This never happened.</p> <p> </p> <p>From here on my emails have been ignored and I haven't received the items I paid for. On Monday 19 June my brother called and spoke to Elma to get the issues resolved. After svereal phone calls and being placed on hold for long periods Elma advised that she will personally send the items and provide a tracking number. This too never happened.</p> <p> </p> <p>My brother called her again on Tuesday 20 June and again after being put on hold for long periods and eventualy being called back she advised the parcel was sent and the tracking number supp****.</p> <p> </p> <p>I received a parcel but it only had one cable that was manufactured to the wrong specifications. I ordered and paid for a full set of cables, there should be a total of 3 cables and 3 pulleys. All I require is for M5 to manufacture the correct cables to the correct specifications and supply me with the correct pulleys so that I can repair my Trojan Power Stack 500 gym.</p> <p> </p> <p>I have sent another email to Elma and I included Jackie, Tanya, Thabang and Tyron on the email and I also attached a copy of the owners manual for the gym I have requested parts for.</p> <p> </p> <p>I honestly don't know what to do from here. The service I'm trying to receive from M5 sports group is non existant. </p> <p> </p> <p> </p>