Service Excellence!! - M5 Sports Marketing

<p>I bought a Trojan Ergo 510 stationary cycle in December 2014. I use it regulary and unfortunartely experienced some issues with it. Before the warranty expired in December 2015 I needed it to be repaired. This was done without having to fight for service. M5 Sports marketing are the agents appointed for these repairs and they did not complain but did the job.</p> <p>Unfortunately the cycle decided to stop working 2 weeks ago. I contacted M5 Sports Marketing and spoke to the one of the Managers, Ronald Prinsloo. As the warranty has already expired he requested me to bring the cycle into their workshop for the to have a look it. This I did on Monday, 27/3. I also provided them with all previous correspondence regarding previous repairs. I had a call from them the next day, 28/3 telling me the cycle was fixed and ready to be collected. Today, Wednesday, 29/3 I went to fetch my cycle. It was brilliantly repaired and due to the previous problems that were of a similar nature they have decided not to charge me any thing for the repairs.</p> <p>That is what I call SERVICE EXCELLENCE. Not only did they help me but their conduct was professional and friendly throughout!! </p>