Rediculous service

Arround Jan 2014 my husband took in my treadmill to be repaired.After a year of waiting for feedback i was told that my treadmil had been disgarded as apparently my husband had apparently told them to get rid of the machine.I call the manager and told her that was not what had happened as i had spoken to my husband.I asked her for proof of this and she couldnt give me any.She called me after me making numerous call to get hold of her saying that they have a other machine at the office that she is willing to repair free of charge . So i waited a week and the a sales agent called saying i had to pay for the repairs to this other machine which was R1200.I agreed to the charges.After abt 2 weeks i recieved 4 calls where they told me the same thing.When i got the 4th call i was so upset about the issue that i called the manager agian telling her that i am so sick of them calling me and telling me about money. I told hwr that i want my broken machine or a new machine i am not paying a cent.She then said to me that they would fix the machine for me and deliver it.After a week that went by idecided to contact the H/O.Only to get a call from manager denying everyth