1 reviews | Active since Dec 2016

01 Dec 2016, 11:49

Really bad communication

<p>I have been waiting for weeks to hear back on an order i placed for spare parts for my kids bounce king trampoline. i have sent numerous emails with one line responses ...and my last email recieved no repsonse at all. My original order request was sent on 7th October 2016...and i have no further information on whether or not i will receive the spare parts any time soon. Feeling very very frustrated at this point!!</p>

0
Replies (1)
M5 Sports Group
M5 Sports Group's reply01 Dec 2016, 12:13
Official

Thank you for taking the time to give us feedback. We are always appreciative of any constructive criticism. I believe our National Merchandise Manager ( Jan Mare) has been in contact with you personally. Please accept our sincere apologies and continuing commitment to upholding the best customer service.