poor service from m5 sports group

We logged a call with trojan 26 june for our treadmill (switch goes on but unit stays off) and it took over a week to get clarification on when they can send out a technician. (We had to constantly phone everyday to get feedback) Then eventually when a technician came out - they just left a piece of paper saying motherboard uplifted???? So i phoned the technician and he said, no we've taken the motherboard away, we will phone you when we bring it back???? When is that going to happen - next year? So today is Monday, if i dont hear something by 10 i will have to phone again....