Poor service

I phoned on 27 July, to order a trampoline pole and some springs. I spoke with Desnin, who sent an email to me and Chad and Zelda Swart to notify Chad of my request. Chad phoned within a day or two and I gave him all the specifications of what I needed. We agreed that he would deliver it to Makro, Cape Gate. After hearing nothing from him for almost a month, I emailed on the 26th of August to find out what was happening. No response. Another email on the 2nd of September, and I included Zelda Swart in this mail. She send an email to me and Chad saying she wants it sorted out the same day. No follow up from her. Nothing happened and I mailed again on the 10th of September. Zelda emailed back to say Chad is not in the office that day but he will contact me. No response from Chad. On the 17th I complained again. This time he responded by saying he has stock, can I give him the specifications again. I did, and once again ...... no response. Emailed today 28/9. Zelda said there is stock, but it won't be delivered anymore, I need to fetch it from their offices. Which was not what was agreed on and will take me weeks before I can get there. Not even a sorry from them. Very poor service!