Poor Service

We logged a call on the 22nd of July 2015 for our Trojan Treadmill to be repaired. They came out on the 5th of August to repair the Treadmill. On the 11th when I wanted to use it for the first time, the incline was still faulty as per my original complain. I phoned and lodged a complain on the 12th of August, the lady promised that someone will call me back. This morning I try calling the Cape Town number, was just ringing. Phone the call centre, the put me through to Cape Town, MTN voice mail. It is really poor service!