1 reviews | Active since Mar 2014
Poor Quality and Customer Service
I purchased a Trojan Elliptical Cycle from Makro approx 2 years ago. I was assured of quality of the Trojan brand from the sales person. A week ago, whilst exercising, the right peddle broke off. I contacted the Trojan agents in Durban and was told that all they could do was send someone over to look (at a cost of R400) as my warranty had expired. However, they were unable to provide me with an approx cost of repairing it - how then am I to know if it is even worth having them come around? The person I spoke to was rude, and unwilling to discuss the matter further regarding possible alternative solutions. <br> <br> Never again will I purchase the Trojan brand. Their products are of poor quality and customer service appalling!!
As per our earlier conversation. It is impossible to tell you the charges over the phone without viewing the unit to do a full assessment first. As discussed you can also bring the unit directly to us and there will be no call out fee which was not explained to you by the call centre (Smollans).
As the machine is out of the manufacturer's warranty there will be costs involved to have the unit repaired.
Please feel free to contact me should you require any further information.
Regards
Peter
As per our earlier conversation. It is impossible to tell you the charges over the phone without viewing the unit to do a full assessment first. As discussed you can also bring the unit directly to us and there will be no call out fee which was not explained to you by the call centre (Smollans).
As the machine is out of the manufacturer's warranty there will be costs involved to have the unit repaired.
Please feel free to contact me should you require any further information.
Regards
Peter